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I never received an SMS message with a verification code

What to do if you don’t get a SMS verification code.

Updated over 4 months ago

If you did not get the SMS message with your verification code, a few things could be causing the issue:

  • Your phone number was entered incorrectly.

  • Your mobile signal is weak or delayed.

  • Your carrier is blocking short-code messages.

  • The number you are using is not supported for SMS delivery.

What you can try:

  1. Double-check that your phone number is entered correctly, including the country code.

  2. Make sure your phone has a stable connection and can receive SMS messages.

  3. Restart your phone and request the code again.

  4. If you have another phone number available, try using that instead.


Summary: If the SMS code does not arrive, check your number, connection, or try again. If it still does not work, contact our support team through the app or by email.

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