Troubleshooting
What to do if something isn’t working.
8 articles
The hardware verification failedVerification can fail if your device doesn't meet security requirements.
The document verification failedWhat to do if your ID failed verification.
I never received an SMS message with a verification codeWhat to do if you don’t get a SMS verification code.
The biometric scan failed, even after I clicked “Try Again”What to do if your face scan doesn't complete successfully.
I searched in the Google Play Store but I can’t find your Polyguard appWhat to do if you cannot find the Polyguard Secure Line app.
My camera stays black on the “Scan QR Code” screenWhat to do if your camera shows a black screen while scanning a QR code.
Device integrity check failed on AndroidWhy Polyguard may redirect you to Google Play if your device doesn’t meet Google’s security requirements.
Deleting an Outlook meeting doesn't delete the Polyguard meetingDeleting a calendar invite in Outlook does not remove the Polyguard secure meeting.