The scan can fail if the app can’t clearly detect or confirm your face. Follow the steps below to fix it:
Move to a bright room without glare or heavy shadows.
Hold the phone steady and keep your face centered in the frame.
Keep the phone at eye level, about an arm’s length from your face.
Remove sunglasses, hats, or masks that cover your face.
Make sure your phone’s software is fully updated.
If the scan still fails, you will need to contact support.
Summary: Good lighting and updated software usually fix biometric scan issues. If it still fails, reach out to support.