Getting Help
If you run into any issues or have questions about using Polyguard, there are several ways to get support.
In-App Chat
Polyguard includes a chat support bot in every interface — look for it in the lower right corner of the screen:
Zoom — In the Polyguard panel, lower right corner
Teams — In the Polyguard tab, lower right corner
Outlook — In the Polyguard side pane, lower right corner
Polyguard Console — At console.polyguard.ai, lower right corner
Polyguard Mobile — In the app, lower right corner
The chat bot can answer common questions instantly and connect you with a support agent if needed.
Support Website
Visit support.polyguard.ai for help articles, FAQs, and guides.
Phone Support
Call our support line for direct assistance:
1-800-POLYGUARD
Email Support
Send an email to:
We aim to respond to all emails within one business day.
Contact Your Administrator
For questions about your organization's Polyguard settings, required identity proofs, or account access, reach out to your Polyguard administrator or IT team. They can adjust settings, resend invite links, and help with organization-specific policies.